Complaints

We endeavour to provide the highest quality service but understand we may not always get everything right. We want to improve the way we deliver our services, so that users feel satisfied with the care and attention given. If we are informed where things did not work so well, it will help us learn lessons and do things differently. Also, letting us know where things have worked really well, will let us show all staff good ways of working, as another way of learning.

Complaints can be made verbally or in writing. Complaints or service feedback can also be anonymous, but it greatly helps us if we understand the area of service and staff involved in the care, we can then investigate what went wrong.

Complaints should be sent to: Mr. Peter Sharpe, Chief Executive and Registered Manager, Cobalt Imaging Centre, Thirlestaine Road, Cheltenham, Gloucestershire GL53 7AS or by email to: peter.sharpe@cobalthealth.co.uk. Telephone: 01242 535901.

Please ask any member of staff for more information about our Complaints Policy.

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Clinical Quality Assurance

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ISCAS

Independent Sector Complaints Adjudication Service

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