Clinical Quality Assurance
Our commitment to quality
We are a leading medical charity that provides diagnostic and imaging services to patients. Our service has some of the most technologically advanced diagnostic imaging equipment, including two of Europe’s only 3.0 Tesla Mobile MRI Scanners, one of only two high field open MRI systems in the UK and the latest PET/CT scanning technology. We work closely with the NHS, offering an efficient and innovative service to patients.
To continue to streamline our patient’s pathway and maintain the excellent standards of imaging and reporting, we support all our clinical processes with a thorough commitment to quality - and a robust Quality Management System. Our clinical governance structure and audit processes enable us to constantly evaluate our clinical service and develop if required.
We were the first diagnostic imaging service to meet the Imaging Services Accreditation Scheme (ISAS) standards and the first imaging service to be accredited with ISO 9001:2008. We are also registered with the Care Quality Commission (CQC).
We constantly strive to improve the service we provide and learn from patient’s comments. We encourage all users of our services to complete a Patient Questionnaire or Referrer Survey. If you have any complaints, comments or suggestions on how we can improve our service please do not hesitate to contact Peter Sharpe, Chief Executive on 01242 535902 or email email@example.com
Imaging Services Accreditation Scheme (ISAS)
Cobalt provides a patient focussed service, being the first in the UK to be accredited in accordance with the Imaging Services Accreditation Scheme (ISAS). This accreditation is the formal recognition that an imaging services provider has demonstrated that it has the organisational competence to deliver against key performance measures.
ISAS is a scheme based on the principal of independent assessment against a recognised standard, very much based around the patient experience. The United Kingdom Accreditation Service (UKAS) has been selected to deliver and manage ISAS on behalf of The College of Radiographers and The Royal College of Radiologists.
More information about the Scheme and how it works can be found on their website, click here.
We endeavour to provide the highest quality service but understand we may not always get everything right. We want to improve the way we deliver our services, so that users feel satisfied with the care and attention given. If we are informed where things did not work so well, it will help us learn lessons and do things differently. Also, letting us know where things have worked really well, will let us show all staff good ways of working, as another way of learning.
Complaints can be made verbally or in writing. Complaints or service feedback can also be anonymous, but it greatly helps us if we understand the area of service and staff involved in the care, we can then investigate what went wrong.
Complaints should be sent to: Mr. Peter Sharpe, Chief Executive and Registered Manager, Cobalt Imaging Centre, Thirlestaine Road, Cheltenham, Gloucestershire GL53 7AS or by email to: firstname.lastname@example.org. Telephone: 01242 535901.
Please ask any member of staff for more information about our Complaints Policy.
Cobalt, being committed to providing the best possible health care allied to excellent service, will apply the Independent Sector Complaints Adjudication Service (ISCAS) Code of Practice to resolve all complaints it may receive from private patients. This is a three-stage process, with stage one being your complaint and our response. If dissatisfied with the response to your complaint, you will be offered stage two, which is an internal independent review of the complaints handling process by a named senior officer of the organisation, whom has not been involved with the original complaint. If dissatisfied with the response from stage two, privately funded patients can request independent external adjudication from the Independent Healthcare Sector Complaints Adjudication Service (ISCAS) within 6 months of receiving Cobalt’s local resolution decision for more information about this service, please visit www.iscas.org.uk
NHS Patients - Patients referred to Cobalt by the NHS, can also complain using the NHS complaints process. Patients should contact the hospital or healthcare provider who referred them to Cobalt.